Return, Refund and Exchange Policy
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at firstname.lastname@example.org with details of the product and the defect. You can send the item you consider defective to: No.11, Jalan PJU 3/46 Sunway Damansara Technology Park 47810 Petaling Jaya, Selangor Darul Ehsan Malaysia.
Warranty is based on the date printed on the spray can (applicable to Hyprex only).
Returned products are inspected by our Quality Assurance & Control Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to exchange 1-To-1 of any defective products.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping